You know the saying, if it ain’t broke, don’t fix it, right? Well, that about sums up how I feel about Bath & Body Works packaging redesign of its anti-bacterial hand soaps, particularly the Gentle Foaming Hand Soaps. Aesthetically, there is nothing wrong. In fact, I like the shorter bottles. My issue lies solely with with the pump. It should be as simple as pressing down, but no matter what I do the soap flies everywhere. I have to carefully cup my hand around the nozzle in order to prevent that from happening. I also notice resistance in pressing down on the pump, which just adds to the problems.
All of the pump malfunctioning appears to impact the formula too. It comes out a little watery and doesn’t have the foaming pizzazz it used to. I’ve tried a few different bottles and even surveyed my sister, also a huge fan of the gentle foaming, and she noted a marked difference in the pump. Time for the packaging engineers to take another stab, please!